How do I make a complaint?

• Amazing Emporium has always maintaining a high standard of quality and service in all our products. We are determined to make your shopping experience as enjoyable as possible so if you do encounter a problem, you can either email or telephone our Customer Service team on 020 7351 0511. Your complaint will be dealt with urgently in the best way we can.

What if my goods are damaged?

• In the unlikely event that your furniture is damaged, please inform us urgently on 020 7351 0511. We will arrange for your item to be sent back to the manufacturer or repaired by us if we are able to. In the case where items need returning, please retain its original packaging. Our Customer Service Advisers will arrange any repairs or returns so please do not hesitate to contact them should you require any further information. Please note that Amazing Emporium cannot offer payment for any returns, which the company has not authorized see our terms and conditions.

COMPANY POLICIES

Will my personal details be kept confidential?

• Under the Data Protection Act 1998, Amazing Emporium will never release any personal details of our customers to any third party. Amazing Emporium keeps customer details confidential and secure.

What is Amazing Emporium’s return policy?

• We believe that all our customers will be delighted with their purchases. However, should you wish to return your purchase please see our terms and conditions.

Do all products have a warranty?

• All items come with a full manufacturer’s warranty. Please note that these vary, depending on the manufacturer and the item but are usually a minimum of one year. The warranty service also depends upon the nature of the problem, the manufacturer and your location. For further information see our terms and conditions or phone 020 7351 0511 or email info@amazingemporium.com.

it helps the distribution and settling of the upholstery filling. Going back to ‘Choosing the correct bed', if you are on your own, or feel that you are not going to have time to turn your mattress, please consider the ‘Non-turn' mattress option, such mattresses on the site are clearly marked.

Use a washable, protective cover to retain the newness of your mattress. These are lightweight, hypoallergenic (ideal for asthma sufferer's), a good idea for every bed in the house.

When making your bed, leave the covers back for a while, this lets the bed air and for any body moisture to evaporate.
Carefully vacuum your mattress and base from time to time, a build up of dust can have a major effect on people who suffer from allergies. If anyone in your household has asthma, please consider the Health Beds range, it will have a dramatic effect on their health.
Check screws and fixings regularly to ensure that they are firmly in place. All bases should be securely in place and fixed in line to the manufacturer's instructions.

Letting the children use your new bed as a trampoline may be fun, however, it is not good for the mattress.